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We expect it to be a busy holiday shopping season and we’re working like Santa’s elves to keep products in stock. But even Santa's having a hard time this year, due to supply chain problems and delayed shipping times. We want you to know we are doing our best to deliver the gifts you want this holiday season.

Our advice is to start shopping now! Not only will you get the best selection, but you’ll also get your gifts in plenty of time for the holidays. Deadline 15 December 2021

We thank you for being our customer and appreciate your patience as we work to make everyone's wishes come true.

Customer Services

We value all our customers second to none. Should you have any technical difficulty or enquiries you can ring up and talk to one of our in house engineers between 9am - 5pm.

 

Most of our products come with a one year manufacturer warranty apart from switch adapted toys, these have a warranty for 90 days only.

 

All products undergo vigorous in house testing before being dispatched to our customers. However if any item is found to be faulty the item must be returned to ILT within 9 days of dispatch. Once received we will then replace the goods. Please note ILT will only accept goods back if the product is faulty if a product cannot be repaired a credit note will be issued.

 

Please note all our orders are built to spec hence for the time for delivery (2 to 3 weeks). We advise customers to be certain in the product that they are purchasing , if any product is returned because it's not what they thought it was or assumed it to be, without consulting any member of our team then there will be deduction in refund.

Refund will be 10% deduction of the special needs good plus 5% admin fee and the delivery charge will not be refunded.

Please note the above condition applys for returning goods within the first two weeks otherwise no return / refund is issued.

If you have any queries please Email:- enquiries@independent-life-technologies.co.uk

or phone:- (+44) 01733 705674 or 07854 328440 between 9am - 5pm.